Coronavirus Safety Measures


Covid-19 Secure – Safety is our utmost priority

The Team at The Vineyard Group are looking forward to welcoming our guests back with a ‘virtual’ open arm from July. The health and safety of our guests and staff during these difficult times is of our utmost priority.

We have spent the last few months working on measures that are based upon Public Health England (PHE), with the focus on your next visit being safe, luxurious and most importantly Covid-19 secure, whilst maintaining our exceptional standards that have become tantamount with The Vineyard group.

We have appointed a dedicated Hygiene Director who, along with The Vineyard Group’s management team, will ensure that upon our hotels reopening guests will enjoy a relaxed and special experience that each of our properties have become renowned for, all in a safe and secure environment as per the recommended guidelines.

We are very fortunate to have many different areas and dining options within our hotels. With the introduction of The Grand Pavilion at The Vineyard it allows us to comply with social distancing while offering our guests a unique al fresco dining experience.

As the coronavirus pandemic is ever changing, in response to changes in guidelines and legislation The Vineyard Group Covid-19 policy and procedures will be reviewed on a weekly basis and amended accordingly to ensure best practice is followed. The group has undertaken thorough risk assessments to make the working and service environment as safe as possible.

If the information below does not answer all of your concerns, then please do not hesitate to call us directly.

GENERAL PRACTICES

The procedures for a safe return from lockdown to be implemented will include:

  • Enhanced procedures and training for all staff regarding hygiene, including self-declaration questionnaires and daily temperature checks
  • Hand wash or sanitising stations provided at all entrances and working areas for guests and staff
  • Personal protective equipment (PPE) will be provided for staff in line with Public Health England guidelines
  • Enhanced and regular cleaning regimes covering all guest communal and dining areas and bedrooms
  • Dining layout and staff rota adjustments to reduce number of guests and staff contact and adhering to social distancing guidelines
  • Along with The Grand Pavilion at The Vineyard we will ensure that our garden terraces are fully prepared to offer our guests an alternative al fresco dining option
  • Implementing a new welcome policy (no handshaking)
  • Cashless operation with contactless forms of payment only
  • Seating capacities in guest communal and dining areas will be reduced to ensure social distancing measures are maintained
  • For all employees we will implement a staggered start time to shifts to reduce contact and ensure social distancing
  • Access in and out the properties will be controlled by clearly defined visible flow to avoid physical contact
  • All public areas of the hotel will undergo a thorough fogging machine process to offer another level of cleaning and sanitising of pathogens

POLICY AND COMMITMENTS

This policy is intended to ensure that all protocols are being implemented and followed in a consistent manner in line with Public Health England and government guidelines. The following details are the procedures we have put in place to ensure we operate safely and securely during the Coronavirus pandemic.

Staff Welfare 

  • Our team members will be given thorough training on Coronavirus best practice hygiene and staying safe prior to their return to work. All staff will be trained via an online portal and again when at the hotel by our management team and dedicated Hygiene Director
  • All members of the team will be required to complete an online self-declaration questionnaire prior starting shift as well as signing a thorough Covid-19 Policy while working
  • Team members will be subject to temperature checks prior to starting their shift at the hotel – staff who have a temperature of 37.4 degrees Celsius or higher with or without symptoms will be asked to go home and call 111. Employees will be asked to ensure they keep their line manager and human resources updated on their progress and wellbeing. Where the temperature is raised a second reading after two minutes will be taken to ensure accuracy
  • Any team members suffering from Coronavirus symptoms will be asked to go home and call 111. Employees will be asked to ensure they keep their line manager and human resources updated on their progress and wellbeing
  • Hand sanitiser will be located at staff entry and exit points. Staff will be asked to sanitise their hands before and after clocking in and out
  • Team members will be asked to ensure hand washing is carried out every 20 minutes during their shift. Hand sanitisers will be placed throughout the hotel and at operational hot points
  • There will be allocated team changing facilities which will be cleaned and sanitised on a regular basis. Bins will be emptied on a regular basis and over crowding of changing facilities will be avoided. Staff rostering where possible will be staggered to maintain social distancing
  • Where provided, employees will be required to follow directional signage to ensure social distancing is maintained
  • Team members will be required to change into their work uniform once they are at the hotel and not prior their shift. Where possible fresh uniform will be given to staff. Staff will be required to give their uniform back to the laundry at the end of shift for industrial cleaning
  • Employees will be provided with the necessary personal protective equipment while on shift to ensure their safety and the safety of our guests. Management will ensure the proper use of PPE. PPE will be disinfected, sanitised or disposed of accordingly
  • Staff break times will be staggered to ensure the canteen is not congested and social distancing is in force. Hand sanitiser will be available in the canteen and staff will be required to sanitise their hands on entering and exiting the canteen. Bins in the canteen will be emptied on a regular basis. Tables will be cleaned and sanitised after use. The staff canteen will be cleaned and sanitised regularly through the day
  • As part of the Coronavirus training scheme, employees will be required to follow the right etiquette for greeting one another and guests while maintaining social distancing guidelines (no handshaking policy). Employees will also be asked to adhere to the right etiquette when coughing or sneezing (the cup of their arm)
  • For office-based employees we will ensure offices are rearranged to social distancing guidelines. Workstations will be disinfected on a regular basis and well ventilated. Where possible we will assign team members to work from home
  • Internal staff meetings will be held online if applicable. If not applicable, meetings will be held in a room where furniture can be adjusted to ensure social distancing guidelines are maintained and the room is well ventilated with sanitiser readily available
  • Employees will not be allowed to come to work if anyone from their household is showing symptoms of Covid-19
  • Prominent signage will be affixed in back of house areas reminding employees to enforce strict cough and sneeze etiquette, hand washing and hand sanitisation

 

Guest Care 

Arrival

  • Where possible all check in procedures will be done prior to arrival to reduce contact and time at reception
  • Prior to arrival, guests will be sent our Covid safe experience and we ask guests to ensure that our protocols are adhered to and respected at all times while at the premises
  • We ask that if any guest is showing symptoms of Coronavirus prior to arrival, to contact guest services and do not come to the premises
  • Upon arrival guests will be subject to mandatory temperature checks. Guests who have a temperature of 37.4 degrees Celsius or higher may be refused entry into the hotel. Where the temperature is raised, a second reading after two minutes will be taken to ensure accuracy
  • We encourage mandatory hand sanitation on arrival
  • To reduce risk our valet parking and porter services will be temporarily suspended
  • Guest luggage may be subject to being disinfected and we request that luggage is kept in your car until your bedroom is available. Once your bedroom is available, we request that your luggage is taken to your room as we are temporarily not able to offer luggage storage facilities

 

Guests in House

  • Guests will need to follow social distancing protocols at all times, even where there are no signs or barriers
  • If a guest or non-resident guest becomes unwell during their visit to the hotel, we shall ask them to move to an area not in use by guests and follow government advice to gain medical assistance. Guests will be asked to return home and ensure our guest services team are notified
  • Enhanced cleaning procedures will be in place across the hotel, particularly in guest communal and dining areas as well as surfaces and touch points
  • All public areas of the hotel will undergo a thorough fogging machine process to offer another level of cleaning and sanitising of pathogens
  • Guests will be encouraged to ensure hand washing is carried out numerous times during their stay with us. Hand sanitisers will be placed throughout the hotel
  • We will display signage in public areas to remind our guests to observe social distancing, hand washing and hand-sanitising
  • Guest key cards will be disinfected after use
  • The Duty Manager on duty will be able to answer any Covid-19 queries

 

Guest Bedrooms

  • In room sanitation will follow enhanced cleaning procedures
  • Frequently touched areas will be disinfected regularly:remote control/handles/toilet flusher/light switches/taps
  • All bedrooms will undergo a thorough fogging machine process prior to each new arrival to offer an additional level of cleaning and sanitising of pathogens
  • As per normal practise, all used linen will be washed and sent off site for industrial cleaning
  • Each time a bedroom is cleaned, the housekeeping teams will ensure the outside doors are opened to ensure proper ventilation prior the next guest’s arrival
  • All room attendants will wear personal protective equipment when cleaning guest bedrooms
  • To reduce risk, dressing gowns and slippers will not be in your room, however, they will be available on request
  • Until further notice our mini bar service will be suspended. In room tea and coffee making facilities will still be available
  • Guest directories will be taken out of the room. All hotel information, along with menus, will be available through your interactive in room television
  • To reduce risk, our guest laundry service will be temporarily suspended

 

Guest Communal and Dining Areas

  • Hotel furniture will be rearranged in such a way that it allows for proper social distancing. Tables will be set appropriately apart and our service teams will follow appropriate distancing
  • All guest communal and dining areas of the hotel will undergo a thorough fogging machine process to offer another level of cleaning and sanitising of pathogens
  • The introduction of The Grand Pavilion at The Vineyard will allow our guests a unique al fresco dining experience while complying with social distancing guidelines. We will ensure that our terraces are fully prepared to offer our guests another outdoor dining option
  • To reduce the risk of contact and congestion, we will be staggering restaurant bookings with no walk ins, bookings only
  • Mandatory hand sanitation will be ensured by all our team members especially those involved within food service. Hand sanitisers will be placed back of house and throughout restaurants and service stations
  • Hotel residents only will be allowed in our guest communal areas. Non-resident guests will be allowed to make use of The Vineyard Grand Pavilion for dining only
  • Frequently touched areas will be disinfected on a regular basis: Payment machines/tables/chairs/counters/surfaces
  • We will display signage in public areas to remind our guests to observe social distancing, hand washing and hand-sanitising
  • Table linen will continue to be changed after each party has left and laundered as per our guidelines
  • Where possible indoor restaurants will be ventilated after every service period
  • Our conventional menus will be replaced by single use menus to comply with hygiene standards
  • We will remove any condiments from the table, all which can be available on request and disinfected after use. Cutlery and glassware will be laid on your table but rest assured, all items will have been thoroughly cleaned and sanitised prior and after use
  • On arrival we will take booking times for breakfast service to ensure spacing is correct
  • We will be offering A la carte service throughout your stay. Some cold items may be available for breakfast on a grab and go basis
  • We will continue to follow and observe strict food safety and good hygiene practices across all areas of the hotel and kitchen
  • Furniture in guest areas will be regularly disinfected with anti-viral and anti-bacterial cleaning agents
  • Cashless operation with contactless forms of payment only
  • Restrooms will follow the same enhanced cleaning and sanitation as the rest of the hotel. Paper towels will replace our hand cloths to reduce risk. Hand sanitiser will also be available in the restrooms. We will provide pedal operated bins that will be emptied throughout the duration of the day and sanitised accordingly. Please ensure social distancing is maintained when making use of the restroom
  • Clear signage will be displayed to avoid overcrowding in our lift – lift buttons will be sanitised on a regular basis. Staff will not be allowed to accompany guests in the lift and only guests of the same household will be allowed to use the lift together. We encourage the use of stairs in the property where possible

In-Room Dining

  • To avoid risk of paper copies the room service menus will be loaded onto your interactive television
  • We will minimise exposure in guest rooms as much as possible when delivering room service. Our teams will offer contactless delivery and collection by leaving trays outside the room after announcing delivery
  • All food items will be covered in transit
  • Mandatory hand sanitising will be enforced pre and post-delivery of an order
  • All items and condiments on your room service tray will be thoroughly cleaned and sanitised prior and after use
  • We will continue to follow and observe strict food safety and good hygiene practices across all areas of the hotel and kitchen

 

Meeting & Events

  • Meeting room furniture will be rearranged in such a way that it complies with social distancing guidelines. Tables will be set appropriately apart and our service teams will follow appropriate distancing
  • We will sanitise all touch points and surfaces within our meeting rooms: Projectors/remote controls/door handles/pens & pencils/flip charts & markers/Nespresso machines/tea & coffee condiments
  • We will replace the paper notepads after each meeting adjourns
  • There will no longer be buffet options available. We will provide individually portioned food and beverages to our guests
  • Each time a meeting or private function has concluded, we will ensure the room is well ventilated, cleaned and sanitised
  • Furniture in meeting rooms will be periodically disinfected with anti-viral and anti-bacterial cleaning agents
  • We will provide pedal operated bins that will be emptied throughout the duration of the event and sanitised accordingly

 

Spa & Gym 

  • Until further notice our spa and gym facilities will remain closed

 

FINALLY

We will very much look forward to welcoming you at The Vineyard.  All we ask is that you treat our team and your fellow guests with the respect and care everyone deserves, as this is a difficult time for us all.  Travel safe and we will see you soon.